We can usually find a doctor who can see you within 3 to 4 weeks. If you have a preference of doctor the wait time maybe a little longer. At various times of the year, this wait time can be longer (for example in the lead up to Christmas). It is much faster for you to see one of our non-specialist sports medicine doctors; however, this does incur a cost. These doctors are often able to resolve your problem, but also have access to priority appointments with our specialists.

If you have a valid ACC claim and referral, ACC will generally pay your treatment costs.  

It is important to understand that this does not guarantee that they will continue to cover all of your treatment costs.  During your treatment, it may become clear that your problems relate to a pre-existing condition or degenerative condition.  For example, some patients with knee pain are found to have underlying osteoarthritis.  In this situation, ACC may determine that you have no ongoing entitlement. Our team will do our best to help you understand when this might be an issue and to help liaise with ACC on your behalf.

We understand that life happens and you may not be able to attend your appointment for some reason. We ask that you please advise us as soon as you become aware that you're unable to make your appointment as scheduled.You can call us and leave a message on our dedicated cancellation message service, or speak to a member of our team to reschedule.  

Late cancellations may incur a fee as these spots are not able to be filled by another injured patient.